Shipping
We offer shipping to most countries worldwide. Our goal is to ship your order on the same day it is placed; otherwise, it will be shipped the next day. We process orders seven days a week, excluding all recognized US holidays or postal holidays. Please note that shipping times may be delayed due to current global events.
Once your package has been shipped, you will receive a tracking ID and a personalized link to monitor your shipment at any time.
Delivery Location | Shipping Fee 1 Bottle | Shipping Fee 3 Bottle | Shipping Fee 6 Bottle | Shipping Time |
United States | $9.95 | $9.95 | FREE | 5-7 Working Days |
Canada | $13.95 | $13.95 | $13.95 | 10-15 Working Days |
Other | $19.95 | $19.95 | $19.95 | 10-15 Working Days |
Delivery Location | Shipping Fee 1 or 3 Bottle | Shipping Fee 6 Bottle |
United States | $9.95 | FREE |
Canada | $13.95 | $13.95 |
Other | $19.95 | $19.95 |
Delivery Location | Shipping Time |
United States | 5-7 Working Days |
Canada | 10-15 Working Days |
Other | 10-15 Working Days |
For any order upgrades, we do not charge shipping fees unless otherwise specified.
If you have entered the wrong delivery address, please contact us so we can amend your order.
For international shipping (outside of the United States), shipping fees will apply (see the table above). Additionally, international orders may incur customs charges, which are the responsibility of the customer.
Returns
You have one hundred and eighty (180) days from the date of your order to fully explore the benefits of CarboFire. If at any point during this time you decide to return your order, you can do so for a full refund, no questions asked.
Before requesting a refund, please ensure you’ve given CarboFire sufficient time to work for you. We advise all customers to use CarboFire for at least 3 months to fully experience the best results. If you still wish to request a refund, please follow the instructions below.
Step 1 - Check you are within refund period
You have a full one hundred and eighty (180) days from the date of your order to request a refund. After this period, refund requests will not be accepted.
Step 2- Return all bottles to us
To obtain a full refund for an order, you must return all bottles—whether empty, full, or partially full—to our fulfillment center within one hundred and eighty (180) days from the order date.
You must include the original packing slip with your return, if you don't have it include details regarding your order, including (1) Your BuyGoods Order ID (found in your order receipt), (2) Your Full Name, (3) Your Full Address where the shipment was received, (4) Your Email Address and (5) your Phone Number so that a member of our fulfilment center staff can clearly read and process your return.
The returns address is:
Attn: CarboFire Returns
Jetpack Shipping
285 Northeast Ave.
Tallmadge, OH 44278, USA
We do not refund the return shipping costs, these are incurred by the customer, nor do we refund shipping fees or customs charges for orders that were delivered outside of the US.
Step 3 - wait for processing refund
Once our fulfillment center has received your order and processed the information, you will be issued a refund. The refund will be credited back to your bank account and may take up to 5-10 business days to appear on your statement, depending on the processing speed of your bank. You will receive an email notification when the refund is processed.